Request payments from your customers directly into your Ebury account. Quickly, safely and with the flexibility you need. No fees applied.
How does it work?
1. Create a request
Creating a new Get Paid request requires you to input the following information:
- The currency and amount of money you expect to receive from a person or institution - i.e. Your customer;
- The name of the customer who will receive the request;
- The request reference you would like to include, so that your customer knows why they are receiving a request (this is optional);
- The invoice relating to the payment you expect to receive.
Once you have entered the data into the ‘Request Payment’ form and pressed the ‘Send request’ button, an email will be sent to you with the details of the payment method.
The new request will appear in the History table on the Get Paid Requests page, where you will be able to track the status of each request created.
2. Get paid
Once you have created a new request, an email will automatically be sent to you with all the details of the payment process. You can decide to share that information directly with your customer or use the ‘Share request’ functionality available from the platform.
When using ‘Share request’ you’ll be able to introduce the email address of the people you’d like to receive the details of the payment and a note. You will be copied in the email so your customer can be confident about the origin of the request, and you will be 100% aware of the expected payment details and method.
Your customer then conducts a bank transfer to the indicated bank account in order to send the money.
You will be able to track the status of the Get Paid request in the History table.
3. Withdraw funds
As soon as we receive the money from your customer, it will be available for you to be withdrawn. You can check the incoming payments in both the 'Summary table' and in the 'History table' on the Get Paid Request page.
From there, you will be able to convert the funds into the preferred currency and send payments to any of your beneficiaries using the standard trade process:
- Select the beneficiary of the repatriation;
- The currency and amount of money you want to send;
- A payment reference (optional);
- The type of deal, e.g. a new spot rate, or an existing pre-agreed fixed rate.
When selecting an existing deal, a list of available trades will be displayed sorted by the value date and displaying always the rate in the same direction. By clicking on the status icon you can obtain more information about the trade.
Frequently Asked Questions
About Get Paid
What is Get Paid?
Get Paid is an easy and effective way of requesting payments through Ebury from your customers in the currency that suits them, enabling you to improve customer relationships.
You won’t need to worry about repeatedly providing them with the payment details and they will be able to pay you easily as a standard bank transfer.
What kind of permissions do I need? How can I start using this feature?
Get Paid is available for all of our business accounts that have trading permissions. If you don’t see this functionality in your Ebury Online account, please contact your Dealer. If you don’t have a business account yet, you can create one now.
Do my customers need to create an account?
No, your customers do not need to have an account with Ebury. They just need to follow the payment instructions when they receive them.
Do I have to provide information about my customers?
Yes, you will need to provide some basic details about your customers such as:
- Their name;
- Their address and country;
- A valid email account.
How much does it cost?
There are no costs to send Get Paid requests or receive payments from your customers. The standard rates apply when you convert the funds into a different currency and send payments.
How quickly will I get paid?
Getting paid depends on how quickly your customer processes your payment and their method of payment. Once we receive the money you will be able to see it in your account in less than 24hrs.
Which currencies are available to request funds in?
The same currencies that Ebury can collect funds in. You can check these via our Payments & Capabilities Map.
What's the maximum amount I can receive?
The maximum amount is equal to your limit when sending funds with Ebury.
How do I request a payment?
As explained above you will need to provide some basic details such as the amount and currency requested, the person who will receive the request and the invoice to justify the payment. Once you have created the request all that’s left to do is Get Paid.
If you have any questions about requesting a payment, please do not hesitate to contact us.
Who can I request a payment from?
Any person or institution you would like to be eligible to receive a Get Paid request from will appear under ‘Your Customer’ section, provided they have an email address and have been previously validated by our Operations team. If you don’t see your customer in that list, you will be able to create a profile by providing some basic details.
Can I cancel a request?
Yes, you can ask our Operations team to cancel a request on your behalf if no payments have been received.
Can I edit a request?
No, currently once a request has been made you cannot make any changes without cancelling the request and creating a new one. However, we will be implementing a feature that allows you to edit sent requests in the coming months.
Is it necessary to attach an invoice to a request?
Yes, an invoice is required in order for you to request a payment. The invoice is attached to the new request so that it can be shared both with your customer and the Operations team.
How do I know if someone has paid me?
Each request has a status that will inform you about the stage of the payment(s):
- Opened: The request has been created and opened, and we are waiting for an incoming payment(s);
- Payments received: All money has been received and are available for repatriation;
- Cancelled: The request has been cancelled.
Does it cost any money?
No, getting paid doesn’t cost you anything. Your customer will also never be charged by Ebury, but we cannot guarantee that their bank will not apply a fee for a money transfer.
What happens with a request after receiving the money?
You are not required to do anything else, the request will remain in the 'Payments Received' status and you will see the funds available in the 'Summary table'.
What is in my 'Summary table'?
The 'Summary table' shows an aggregated view of the available incoming payments for each currency:
- Pending: The total amount of incoming payments you expect to receive based on the Opened Get Paid requests;
- Available: The total amount of payments you have received from your Get Paid requests but have not withdrawn yet, therefore available for you to send to you or your beneficiaries.
Can I keep the requested money on my account balance?
We can hold your funds for a limited period of time, if there is an intention to trade and convert them into a different currency. We do not pay interest on the funds held, nor do we charge interest for holding them.
Can I use the requested money to fund an existing trade?
Yes, you are able to use your requested money to fund trades and enjoy 360º coverage of international payments.
Can I withdraw from a single Get Paid request?
Withdrawing money from a single Get Paid request is not available at the moment.
Can I withdraw multiple requests at the same time?
Yes, from the 'Summary table' you can withdraw the whole balance as it appears in the ‘Available’ column.
What am I viewing on the 'Existing deal' table?
This table shows a list of existing trades with a pre-agreed fixed rate - 'Rate column' - which have available amounts to drawdown - 'Available column' - in the selected currency, and the status information of that trade - 'Trade column'. By clicking on the 'Status icon' you will receive additional information about the trade and a direct link to the detailed view. The 'Rate column' is always displayed in the same direction of trade, for you to be able to easily compare rates.
Sharing a request
How can I share the details of a Get Paid request?
As soon as you create a Get Paid request, you will receive an email with the payment details. You can send the details over to your client so that they can settle their invoice. Alternatively, you can use Ebury to send the request and invoice directly to your customer, speeding up the process and allowing them to reconcile the payment to your sale. By clicking on the details of any Get Paid request, you will see an option to 'Share request'. In that section you will be able to type one or more email addresses separated by commas of people you would like to share the request with. You can also add a note to personalise the request. By sharing the details, the recipients will receive the same email you received at the beginning with the details of the Get Paid request and your note.
Is it possible to customise the email sent?
Yes, you can include a personal note when sharing a Get Paid request.
Privacy and security
What information will be shared and with whom?
The Get Paid request will be processed internally from the Ebury platform and by email. Only you and and the email recipients you choose will see the request details and the payment instructions.
How can I know my customer is receiving the right information?
You will always be the first to receive the Get Paid request details and can decide whether to forward them directly to your customer or to use the 'Share request' feature of Ebury Online. They will receive an email with the Get Paid request details and will see you copied in the email, thus they can be sure that the request is coming from a trusted person. The Operations team will also be informed about the request, and you can contact them if in doubts about a payment.