Request payments from your customers directly into your Ebury account. Quickly, safely, and with the flexibility you need. No fees applied.
How does it work?
1. Create a request
Creating a new Get Paid request requires you to input the following information:
- The currency and amount of money you expect to receive from a person or institution -i.e. Your customer
- The name of the customer who will receive the request
- The request reference you would like to include, so your customer can know why s/he is receiving a request (this is optional)
- The invoice relating to the payment you expect to receive
Once you have entered the data into the ‘Request Payment’ form and pressed the ‘Send request’ button, an email will be sent to your customer with the details of the payment method.
The new request will appear in the History table on the Get Paid Requests page, where you will be able to track the status of each request created.
2. Get paid
Once you have created a new request, an email will automatically be sent to your customer with all the details of the payment process. You will be copied in the email so your customer can be confident about the origin of the request, and you will be 100% aware of the expected payment details and method.
Your customer then conducts a bank transfer to the indicated bank account in order to send the money.
You will be able to track the status of the Get Paid request in the History table.
3. Repatriate funds
As soon as we receive the money from your customer, it will be available for you to be repatriated. You can check the incoming payments in both the Summary table and in the History table on the Get Paid Request page.
From there, you will be able to convert the funds into the preferred currency and repatriate into one of your accounts using the standard trade process:
- Select the beneficiary of the repatriation. This beneficiary will be restricted to any bank account that belongs to you.
- The currency and amount of money you want to send.
- A payment reference (optional).
- The type of deal, e.g. a new spot rate, or an existing pre-agreed fixed rate
When selecting an existing deal, a list of available trades will be displayed sorted by the value date and displaying always the rate in the same direction. By clicking on the status icon you can obtain more information about the trade.
Frequently Asked Questions
About Get Paid
What is Get Paid?
Get Paid is an easy and effective way of requesting payments through Ebury from your customers in the currency that suits them, enabling you to improve customer relationships.
You won’t need to worry about providing them with the payment details again and again, and they will be able to pay you easily as an standard bank transfer.
What kind of permissions do I need? How can I start using this feature?
Get Paid is available for all of our business accounts that have trading permissions. If you don’t see this functionality in your Ebury Online account, please contact your Dealer. If you don’t have a business account yet, you can create one now.
Do my customers need to create an account?
No, your customer does not need to have an account with Ebury. They just need to follow the payment instructions when they receive them.
Do I have to provide information about my customers?
Yes, you will need to provide some basic details about your customers such as:
- Their name.
- Their address and country.
- A valid email account. This is important as all payment requests are received via email.
How much does it cost?
There are no costs to send Get Paid requests or receive payments from your customers. The standard rates apply when you convert the funds into a different currency and send payments.
How quickly will I get paid?
Getting paid depends on how quickly your customer processes your payment and their method of payment. Once we receive the money you will be able to see it in your account in less than 24h.
Which currencies are available to request funds?
The same currencies that Ebury can collect. You can check these in our Payments & Capabilities Map.
What's the maximum amount I can receive?
The maximum amount is the same as your limit with Ebury when sending funds.
How do I request a payment?
As explained above, you will need to provide some basic details such as the amount and currency requested, the person who will receive the request, and the invoice, to justify the payment. Once you have created the request, all that’s left to do is Get Paid.
If you have any questions about requesting a payments, please do not hesitate to contact us.
Who can I request a payment from?
Any person or institution you would like to be eligible to receive a Get Paid request will appear under the ‘Your Customer’ selector, if they have an email address and have been previously validated by our Operations Team. If you don’t see your customer in that list, you will be able to create a profile by providing some basic details.
Can I cancel a request?
Yes, you can ask our Operations team to cancel a request on your behalf if no payments have been received.
Can I edit a request?
No. Currently once a request has been made you cannot make any changes without cancelling the request and creating a new one. However, we will be implementing a feature that allows you to edit sent requests in the coming months.
Is it necessary to attach an invoice to a request?
Yes, an invoice is required in order for you to request the payment. The invoice is attached to the new request so that it can be shared both with your customer and the Operations team.
How do I know if someone has paid me?
Each request has an status that will inform you about the state of the payments:
- Opened: The request has been created and opened, and is waiting for payments.
- Payments received: All monies expected for that request have been received and are available for repatriation.
- Cancelled: The request has been cancelled.
Does it cost any money?
No, getting paid doesn’t cost you anything. Your customer will also never be charged by Ebury, but we cannot guarantee that their bank does not apply a fee for a money transfer.
What happens with a request after receiving the money?
You are not required to do anything else, the request will remain in the Payments Received status and you will see the funds available in the Summary table.
What is in my Summary table?
The Summary table shows an aggregated view of the available incoming payments for each currency:
- Pending: The total amount of incoming payments you expect to receive based on the Opened Get Paid requests.
- Available: The total amount of payments you have received based on the Get Paid requests that you haven’t repatriated yet,therefore available for you to repatriate.
Can I keep the requested money on my balance account?
We can hold your funds for a limited period of time, if there is an intention to trade and convert them in a different currency. We do not pay you interest on the held funds, nor will we charge interest for holding them.
Can I use the requested money to fund an existing trade?
At the moment, only repatriations to your own accounts are allowed, however, in the coming months you will be able to use your requested money to fund trades and enjoy 360º coverage of international payments.
Can I repatriate a single Get Paid request?
Repatriate money from a single get paid request is not available at the moment.
Can I repatriate multiple requests at the same time?
Yes. From the Summary table you can repatriate the whole balance as it appears in the ‘Available’ column.
What am I viewing on the ‘Existing’ deal table?
This table shows a list of existing trades with a pre-agreed fixed rate (‘Rate’ column) which have available amounts to drawdown (‘Available’ column) in the selected currency, and the status information of that trade (‘Trade’ column). By clicking on the status icon you will receive additional information about the trade and a direct link to the detailed view. The ‘Rate’ column is always displayed in the same direction for you to easily compare rates.
Privacy and security
What information will be shared and with who?
The Get Paid request will be processed solely internally from the Ebury platform and by email. You and your customer will see the same email with all the details about the request and the payment instructions.
How do I know my customer is receiving the right information?
You will always see the same email that your customer does. They will receive an email with the Get Paid request details and will see you copied into the email, so they can be sure that the request is coming from a trusted person. The Operations team will also be informed of the request, so you can check with them if you have any doubts about a payment.